Applications are invited for the post of Community, Learning and Volunteering Manager at Underfall Yard.

Located on Bristol’s Floating Harbour, Underfall Yard is a historic working boatyard that welcomes visitors.

The yard is home to a range of independent maritime businesses and the Trust operates a visitor centre and café. The Trust runs learning, events and volunteering programmes as well as group guided visits.

This multi-faceted role oversees all aspects of Underfall Yard Trust’s community engagement, learning, volunteering and heritage engagement work.

Find out more about Underfall Yard on a 360° virtual tour of visit:

This is a permanent full time position

c.£26,500 per year

Application is by cover letter and CV to

Deadline for applications: 5pm on 13th May 2022

Interviews will take place at Underfall Yard


Manage the community engagement, learning and volunteering programmes at Underfall Yard to support delivery of the Trust’s Vision.

Reports To: Director
Responsible For: Contractors, Volunteers


Develop, implement and evaluate the Trust’s community engagement and learning strategy
– Build and maintain partnerships with local groups, organisations and schools
– Identify and develop opportunities to collaborate with other organisations on community engagement activity
– Devise and deliver high-quality engagement and learning activities including tours, talks and taught sessions, both in-person and virtually
– Train volunteers to support delivery of activities.
– Develop tools to effectively evaluate the impact of programmes
– Produce the community newsletter and other materials as required, including website copy, reports and briefing documents, and other publications

Manage and develop the volunteering programme
– Develop and implement goals and objectives for the volunteer programme which reflect the vision of the Trust
– Develop and implement effective strategies to recruit the right volunteers with the right skills
– Train staff to work effectively and cooperatively with volunteers
– Plan and implement formal and informal volunteer recognition activities to recognise the contribution of volunteers to the Trust

Manage and develop visitor services
– Organise and administer the overall visitor services operation
– Develop and deliver exhibitions, displays and events that have a definite link to the Trust’s vision
– Develop briefs and award contracts to improve the offer for visitors. This may include graphic and other designers; audio-visual and graphic video producers; and multimedia specialists to create an engaging experience for the visitor.

All members of the team will act as Duty Manager, which includes:
– Answering telephone, email and in-person enquiries
– Opening and closing the office, the site and the Visitor Centre
– Communicating with the volunteers and acting as the point of contact throughout the day
– Troubleshooting any issues that arise through the day
– Regular weekend and Bank Holiday work. Occasional evening work.

– Excellent team working and interpersonal skills.
– Outstanding communication skills, both oral and written, and the ability to engage and build relationships with a range of stakeholders
– Advanced skills using Microsoft programmes (word, excel)
– Strong organisational and planning skills, the ability to prioritise in the face of competing demands, and proven success in delivering work to tight deadlines

– Budget management experience
– Significant experience of working in community engagement
– Significant project management experience, including experience of commissioning and managing contracts

– Good understanding of the latest innovations in community participation (including relevant external agendas) and the ability to adapt them for the Underfall Yard’s use
– Knowledge of local networks to support the development of community engagement

– Willing to work regular weekends, bank holidays and occasional evenings.
– Friendly and engaging manner.
– Strong ethics, with an ability to manage confidential data.
To create a Maritime Centre of Excellence within Bristol Harbour that preserves, for the benefit of the public, its historic assets and unique character through sustainable, commercial, industrial, leisure, tourism and educational developments and activities reflecting the maritime history of the area.

The Trust will take this vision forward through five strategic priorities, reflecting the need for and public benefits of the strategic plan:
1. Preserving and restoring the historic buildings and machinery
2. Improving public access, engagement, awareness and understanding of the yard including interpretation, with opportunities for learning and volunteering
3. Retaining the unique character of the Underfall Yard keeping it as a working and productive place, not a working museum
4. Nurturing and supporting existing and new Maritime skills and Industries by providing workshops, with opportunities for training, learning and expansion
5. Enhancing sustainability to ensure long-term viability (which includes letting some parts of the premises on commercial terms to fund the continued delivery of the Trust’s strategic plan).